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Episode 0

Member Already Cancelled? This is what you need to do.

What do you do when a member cancels their subscription?

Do you a) put through the cancellation and move on with your life OR b) are you willing to give this tactic a go that might just get them to stay?

Team, we’re coming into winter/summer and we all know what that means – cancellations begin to rise as motivation dips.

But it doesn’t have to be this way. We have a powerful FORMULA that not only has the power to change their minds, BUT even if they do – you’ll be able to replace them instantly.

And it ALL happens in the Exit Interview.

You’ll hear:
THE Exit Interview script (spoiler: it’s a gamechanger)
The most powerful question you can ask that 9 times out of 10 will save the cancellation
The secret offer that will bring them back in 3 months and cost you NOTHING!
The real reason why people aren’t ever going to re-sign with your gym…

… and a whole lot more

Want to stop your members from even wanting to cancel? Check out our episode on How to Bring a Member BACK from the Brink of Cancellation here.

You'll hear

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